Terms and Conditions of sale

The following terms and conditions apply to all orders for the purchase of goods from the Musicians Benevolent Fund Online shop.

Please print a copy of these terms and conditions for your future reference.

Our contract

If you place an order online to purchase a product from the Musicians Benevolent Fund we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.


Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

The prices quoted are those at the time of printing and include VAT at the rate of 17.5%. In the event of change of VAT, or postage costs, prices may have to be adjusted.

All measurements and sizes are quoted as precisely as possible but may vary slightly.


Availability

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.


Payment

Payment is processed by Sage Pay and authorised by:

Barclays Merchant Services in the United Kingdom
1234 Pavillion Drive
Brackmills
Northampton
NN4 7SG

The payment processed will be paid directly into the Musicians Benevolent Fund bank account. The payment will be processed immediately in UK Sterling.

Transaction currencies

Payment will only be accepted in UK Sterling.

If you have any queries or concerns about the transaction you have submitted, please contact us at info@helpmusicians.org.uk

Musicians Benevolent Fund
7-11 Britannia Street
London
WC1X 9JS
T: 020 7239 9114
F: 020 7713 8942


Delivery

All products are available for delivery to addresses anywhere in the world.

If you have ordered CDs, mugs or items from our Christmas Collection the details of your order will be passed to our mailing house for fulfillment. If you have any queries concerning your order, please contact:

MBF Trading Ltd
FREEPOST SEA2176
Wrexham
LL13 0BR
T: 01948 831074
F: 01948 830505
E: helpmusicians@rightsort.com

If you have ordered Event tickets or Musicians Give / Musicians Benevolent Fund merchandise (including t-shirts and vests) the details of your order will be passed on to our head office for fulfillment. If you have any queries concerning your order, please contact:

Communications and Fundraising Department
Musicians Benevolent Fund
7-11 Britannia Street
London
WC1X 9JS
T: 020 7239 9114
F: 020 7713 8942
E: communications@helpmusicians.org.uk

All items will be delivered by Royal Mail except for bulky, heavy or valuable items which will be sent by DHL courier delivery.

All items despatched from our head office to be delivered in the UK will be despatched within 5 working days of our receiving your order.

All items despatched from our mailing house to be delivered in the UK will be despatched within 7 working days of our receiving your order.


Cancellation and Returns

The Musicians Benevolent Fund operates a refund and cancellation policy in the event that the payment has been submitted in error. We offer a 21-day no quibbles returns policy (or 31 days for overseas returns) which begins from the date you received the goods. If you contact us outside of the 21-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit http://www.consumerdirect.gov.uk/.

When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint please contact:

Communications and Fundraising Department
Musicians Benevolent Fund
7-11 Britannia Street
London
WC1X 9JS
T: 020 7239 9114
F: 020 7713 8942
E: communications@helpmusicians.org.uk


Customs Fees & Charges for Overseas Delivery

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you’re responsible for these charges – unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you’d like any further information, you should contact your local customs office.


Security

When submitting your order you are agreeing to the purchase of goods and to allowing the Musicians Benevolent Fund to use your personal data for the purpose of supplying the goods. The Fund will not pass your contact details on to any third parties not involved in processing your transaction. We will only contact you by telephone or email in relation to your order or if you have chosen to receive further information from us either by post or email.

Under the terms of the Data Protection Act you have the right to advise us at any time if you do not wish to receive further mailings from the Musicians Benevolent Fund.


Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed.


Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. MBF Trading Ltd VAT registration number is 675000557.