Fundraising Complaints Procedure

If you would like to make a complaint about the fundraising practice of Help Musicians, please send this in writing addressed to the attention of Charlie Hill, Director of Fundraising, through one of the following methods:

• Via email to fundraising@​helpmusicians.​org.​uk
• Via post to: Director of Fundraising, Help Musicians, 7 – 11 Britannia Street, London WC1X 9JS

Under the guidance of the Fundraising Regulator, we will respond to all complaints within 4 weeks of receipt. 

We monitor and record any complaints about our fundraising efforts, and this data will be shared with the Fundraising Regulator on request. If you do not feel that our response is satisfactory, please contact the Fundraising Regulator directly using their online complaints form, which you can find here.

For internal staff members and charity volunteers, you may report any concerns that you have about the fundraising practice of Help Musicians as per the guidance within the charity’s wider whistleblowing policy.