Insights, Impact and Innovation Assistant

Salary: Circa £27,000 per annum (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working

Reporting to: Senior Manager: Design, Insights, and Innovation

Location: London WC1X

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday)

We’re looking for an Insights, Impact and Innovation Assistant to join our London-based Insights and Innovation team. This role supports the day-to-day coordination of research, data, reporting, and service improvement activity across Help Musicians and Music Minds Matter.

Working closely with colleagues across the organisation, you’ll help keep information, systems, and processes well organised, accurate, and on track. Your work will support learning, good decision-making, and continuous improvement — helping us deliver meaningful impact for musicians and people working across music.

You’ll have experience in an administrative, coordination, or project support role and enjoy working in a busy, collaborative environment. You’re highly organised, detail-focused, and confident using digital tools such as spreadsheets, databases, and shared documents.

You’re comfortable supporting meetings, preparing clear notes and summaries, and keeping track of actions and deadlines. With good communication skills and a proactive approach, you’re happy to ask questions, follow processes, and help keep work moving. An interest in research, data, or service improvement is important, along with a motivation to support work that helps musicians thrive.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

At Help Musicians and Music Minds Matter, music is our passion and its people are our purpose.

Musicians give us so much, but what they do often means bearing their hearts and fighting for chances in a sea of challenges. Help Musicians understands and supports music creators, enabling them to navigate unsteady income, make the most of career opportunities and find a helping hand when things go wrong. We’re there for musicians so music can be there for us.

Things can also be tough for people behind the scenes. Music Minds Matter supports the mental health of everyone working across music, whether they’re backstage, in the studio or on the road. Good times, bad times, all the times, we’re always here.

Both charities are funded by music lovers and partners who share our passion. With their help, we ensure that those behind the music stay well and keep doing what they love.

Please download both parts of our application form (part 1 and 2), complete and submit these to our HR team at recruitment@​helpmusicians.​org.​uk by the deadline below.

Deadline for applications: Monday 2nd February, 9am

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background.

We are proactively focused on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

Find out more about our values, employee benefits and what it’s like to work at Help Musicians here. 

All enquiries and applications should be made to recruitment@​helpmusicians.​org.​uk

T: 020 7239 9100