Music Minds Matter

Yes, it is free to call Music Minds Matter on 0808 802 8008 inside the UK.

There may be costs associated with calling abroad — please check with your provider.

Yes. We keep a record of the enquiries we receive on a database, which can only be seen by staff who are involved in providing the Music Minds Matter service.

There’s no need to give us your name if you don’t want to, or any information you don’t feel comfortable sharing.

However, there are situations where we may not be able to keep the information you give us confidential — this is where there might be a risk to your own health and safety or the health and safety of others, or if you have been involved in a crime.

The Music Minds Matter telephone number can be accessed 24 hours a day, every day.

There is no cap or limit to how many times you can get in touch with us.

People get in touch with Music Minds Matter for all sorts of reasons, not just their work in music. 

Some of the most common things people want to discuss are difficulties with relationships, stress and bereavement, but many people just want someone to talk to about how they’re feeling at that moment.

You’ll be speaking to a trained and experienced call handler, who’s there to respond to both your emotional needs and the specific pressures that come with working in music. If a call handler isn’t immediately available, a callback will be arranged at a time that works for you.

Music Minds Matter is here for everyone who makes music happen. This includes people working freelance, part or full time in:
 

• Music performance and creation (performers, teachers, conductors, arrangers, etc)
• Live music (engineers, venue staff, box office staff, tour managers, booking agents, promoters, roadies, lighting designers, etc)
   
• Publishing and distribution (CD / record manufacturers, sync licensers, copyists, streaming platform staff, publishers, etc)
• Studio production (studio staff, producers, mastering engineers, etc)
• Professional services (music liaisons, managers, PAs, accountants, legal services, PR etc)
• Instruments and gear (instrument technicians, piano tuners)
   

You can expect to receive emotional support, information, guidance and signposting to additional services that may be of help.

You may also be able to access additional support, such as advice on benefits, debt and legal issues.

When you call the Bullying and Harassment helpline, we’ll talk through your situation and offer advice on how best to resolve it, pointing you towards services which may be helpful to you.

If appropriate, you will receive guidance and support in approaching a constructive conversation with the other party in order to resolve the issue. This may include preparation advice and coping strategies to use during the more challenging parts of the conversation.

In the event that the bullying or harassment situation continues, you can receive guidance and legal information on the process of making a formal complaint, or on what options are available. At this point you may be put in contact with a third party for legal advice.

Yes. You can get in touch and receive emotional support and signposting through Music Minds Matter.

There is no cap or limit to how many times you can get in touch with Music Minds Matter.