Before Starting
Please don’t hesitate to get in touch if you need help or have any questions about our work. Whether on your own behalf or for a friend, you can call us on 0207 239 9101 to discuss your application.
If helpful, we can talk to you before you go to the trouble of making an application. That way you can give us the right information and not waste your time form-filling if we can’t help. In cases where we’re not able to help, we’ll always try to point you to someone who can.
Writing Your Application
We’d encourage you to give us a call before starting an application to ensure our health and welfare support is right for you. If you’ve spoken to us already, or you’d rather just go straight into an application, you can apply through our online portal.
Technical help: using our application portal
If you’re struggling to find your way around the application portal, here are some guides to help you:
What happens next
Once we receive your application, we aim to give you a decision within 10 working days. In an emergency we aim to respond more quickly.
On occasion, we may visit you in your home to find out more about your situation. We like to visit so we can understand your needs better, get to know each other, and confirm the circumstances stated in your application.
Even if we can’t offer support, we will aim to offer constructive advice at all stages. In some cases we may encourage you to claim all the state benefits to which you are entitled, or signpost you to help with managing debt
We treat every individual with empathy and confidentiality; we are guided by respect for musicians as individuals.