Service Delivery Officer: Development and Community

Salary: From £30,000 per annum (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working

Reporting to: Service Delivery Manager

Location: Hybrid working with a minimum of 2 days in the London office (WC1X) per week, with flexibility to attend the London office more regularly as the needs of the role dictate 

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday) 

At Help Musicians and Music Minds Matter, music is our passion and its people are our purpose.

Musicians give us so much, but what they do often means bearing their hearts and fighting for chances in a sea of challenges. Help Musicians understands and supports music creators, enabling them to navigate unsteady income, make the most of career opportunities and find a helping hand when things go wrong. We’re there for musicians so music can be there for us.

Things can also be tough for people behind the scenes. Music Minds Matter supports the mental health of everyone working across music, whether they’re backstage, in the studio or on the road. Good times, bad times, all the times, we’re always here.

Both charities are funded by music lovers and partners who share our passion. With their help, we ensure that those behind the music stay well and keep doing what they love.

We have an exciting opportunity to join our team in Musicians Development and Community as a Service Delivery Officer.

The Service Delivery Officers deliver our diverse portfolio of career development and music education support, including career accelerators, career skills and advice and collaborations with spaces and services across the UK to reduce barriers to access for supported musicians. 

Service Delivery Officers are responsible for selection of musicians for career development support, they also play a critical role in impactful management of charitable funds and resources. 

Officers each lead on specific areas of the service, and each type of support has defined milestones, performance and impact indicators and must be managed within a budget – all of which the Officer is responsible for. 

The successful candidate will bring demonstrable experience in project management, with a track record of delivering programmes and milestones on time, within budget and to a high standard.

You will also have experience designing, coordinating and facilitating engaging online and in-person events, training sessions and group discussions, creating inclusive and participatory environments.

Strong organisational and communication skills are required, with the ability to manage competing priorities, work independently and build effective relationships with a diverse range of service users and stakeholders. 

The role also requires a strong understanding of the UK music industry, including musicians’ income streams, the barriers and inequalities affecting career development, and the wider ecosystem of organisations that support and influence musicians’ careers.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

Please download both parts of our application form (part 1 and 2), complete and submit these to our People and Culture team at recruitment@​helpmusicians.​org.​uk by the deadline below.

Deadline for applications: Thursday 30 July, 5pm

Interview dates: Wednesday 19 and Thursday 20 August.

Please note we reserve the right to close the role early should we receive a high volume of applications

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background. 

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage. 

Find out more about our values, employee benefits and what it’s like to work at Help Musicians here. 

All enquiries and applications should be made to recruitment@​helpmusicians.​org.​uk

T: 020 7239 9100